Procurement & Contracts · Exam preparation
SRM
Supplier Relationship Management (SRM)
Why supplier relationship management matters
Much of what an organisation delivers depends on what its suppliers provide. When relationships with key suppliers are governed, reviewed and developed on purpose, both sides share knowledge, raise risks early and find improvements that a contract alone would never produce, protecting value and reputation in the public and private sectors alike.
When relationships are left to chance, they drift: every supplier is treated the same, reviews happen only after something fails, stakeholders send mixed messages and nobody plans an exit until it is urgent. SRM gives procurement, contract and supply chain professionals a structured approach to the whole relationship lifecycle, recognised through WorldCC certification.
What you will be able to do
- Explain the purpose and goals of SRM and the key SRM roles within the organisation
- Match the type and level of each supplier relationship to that supplier's importance and value
- Plan the rollout of an SRM programme, engaging internal stakeholders and setting up communication routines
- Run governance meetings and performance reviews with key suppliers
- Use supplier knowledge and benchmarking to find value, manage supplier risk and plan exit strategies
- Align SRM with each stage of the contract lifecycle so contract terms support collaboration
Course outline: 5 modules
Each module below shows what it covers and what you will be able to do at the end of it.
1. Introduction
Introduces supplier relationship management, its goals and roles, and the supplier network in which relationships are managed.
- Explain the purpose and goals of SRM
- Identify key SRM roles within the organisation
- Describe the supplier network ecosystem
2. Principles of SRM
Covers a holistic approach to SRM, including the nature of supplier relationships and the governance needed to manage them.
- Describe different types and levels of supplier relationship
- Apply a structured governance framework to supplier relationships
- Link relationship approach to supplier importance and value
3. Building and Deploying SRM
Covers establishing an SRM programme across its lifecycle, including stakeholder management, communications and working with suppliers to create value.
- Plan the rollout of an SRM programme across its lifecycle
- Engage internal stakeholders and set up communication routines
- Use supplier knowledge and benchmarking to identify value opportunities
4. Managing SRM
Covers running SRM day to day: governance, supplier risk, success factors and planning exit strategies where needed.
- Run governance meetings and performance reviews with key suppliers
- Identify and manage supplier-related risks
- Plan exit strategies for relationships that no longer deliver value
5. SRM and Contract Management
Examines how SRM aligns with the contracting process so that contract terms and relationship management reinforce each other.
- Align SRM activities with each stage of the contract lifecycle
- Distinguish the roles of contract management and relationship management
- Use contract terms to support collaborative supplier relationships
Programme details
| Certification levels | Practitioner (20 hours, final exam), Advanced Practitioner (30 hours, business case) and Expert (about 12 months, panel presentation). |
|---|---|
| Pre-assessment | The programme starts with an online pre-assessment of skills, knowledge and experience, validated by an approved reviewer, which sets your certification level. |
| Practitioner exam | About 60 multiple-choice questions, maximum 60 minutes, closed book, pass mark 70%. |
| Before the exam | Exam invitation follows passing all module tests with at least 80% and posting the five required message-board contributions. |
| Exam delivery | Online, in one sitting; the exam cannot be paused once started. |
| Retakes | One retake is included within the 12-month licence period. |
| Access period | 12 months of access at every level; most candidates finish in about 6 months or less. |
| CPD points | Practitioner 20 CPD points, Advanced Practitioner 30, Expert 40. |
| WorldCC programme modules | Introducing SRM; the holistic approach; the SRM lifecycle; working with suppliers; managing SRM; AI in SRM. |
| Next step | Advanced Practitioner by business case assessment; the Expert (SRME) route is currently under review by WorldCC. |
Your path to SRM certification
- Enquire and choose your format. Classroom in Cairo, live online, or an in-house cohort for your team.
- Start with the WorldCC pre-assessment. An online assessment of your skills, knowledge and experience, validated by an approved reviewer, sets your certification level.
- Learn the five modules with practitioners. 42 hours over 7 weeks, every live session recorded on our learning platform.
- Practise with module tests and question banks. Pass every module test with at least 80% and post the five required message-board contributions to receive your exam invitation.
- Sit your WorldCC exam. The Practitioner exam is taken online in one sitting: about 60 multiple-choice questions in up to 60 minutes, closed book, pass mark 70%. One retake is included within the 12-month licence.
- Earn your certification and keep climbing. Practitioner earns 20 CPD points. Advanced Practitioner (30 CPD points) is assessed by a business case; the Expert (SRME) route is currently under review by WorldCC.
What you walk away with
- A method you can apply the next working day with your key suppliers, from segmentation to governance reviews
- WorldCC certification in supplier relationship management at the level set by your pre-assessment
- 20 CPD points at Practitioner level (30 at Advanced Practitioner, 40 at Expert)
- Recordings of every live session, official study material, question banks and module tests on our learning platform
- Support until exam day, then a clear next step to Advanced Practitioner by business case
Want the full picture?
The SRM brochure has the complete module outline, exam facts and delivery options in one PDF.
Download the SRM brochure (PDF) Enquire about the next cohort
How you will learn
- Classroom: Interactive sessions at our training and exam centre in Nasr City, Cairo, Egypt.
- Live online: Instructor-led virtual classes for participants anywhere in the region.
- In-house: A private cohort for your team, at your premises and tailored to your context.
- Every live session recorded: Watch any session again, or catch up on one you missed, on our learning platform.
- Official study material: Books, handbooks and course files for the programme, in one place.
- Question banks and module tests: Exam-style practice with instant results.
- Support until exam day: Keep studying on the platform after the live sessions end, right up to the exam.
Exam and certification
Exam preparation for WorldCC
| Exams | WorldCC final online exam at Practitioner level |
|---|---|
| Good to know | Advanced levels are assessed by a business case, not an exam |
Who should attend
- Buyers and procurement specialists
- Contracting officers and contract managers
- Procurement category managers
- Supply chain managers
Frequently asked questions
What is the SRM course?
Supplier relationship management is a critical enabler of value and reputation in both public and private sectors. This programme supports individual and organisational excellence in building and managing supplier relationships.
Who should take SRM?
It suits: Buyers and procurement specialists; Contracting officers and contract managers; Procurement category managers; Supply chain managers.
How long is the SRM course at Transights?
42 hours, 7 weeks. It runs live online, in class in Cairo, or in-house for company teams in Egypt and the GCC.
What is the SRM exam like?
The exam is set by WorldCC; you book and sit it with WorldCC directly. WorldCC final online exam at Practitioner level. Advanced levels are assessed by a business case, not an exam.
Who awards the SRM certification?
WorldCC awards SRM to candidates who pass its exam. Transights provides the exam preparation course.