Certified Supply Chain Manager (CSCM)

• Assess the fit between customer needs and supply chain responsiveness, and extend it across partners
• Evaluate facility, transport and network design options and their cost and responsiveness trade-offs
• Evaluate outsourcing decisions and assess suppliers using total cost of ownership
• Apply forecasting, aggregate planning, MRP and DDMRP to plan supply and demand
• Calculate cycle and safety inventory, set the optimal level of product availability and reduce the bullwhip effect through coordination
• Apply the Theory of Constraints, Lean Six Sigma and leadership practices to lead change

Each module below shows what it covers and what you will be able to do at the end of it.

1. Understanding the Supply Chain

Defines the supply chain, its objectives, decision phases and the processes that link its stages.

• Explain the objective of a supply chain and its decision phases
• Describe supply chain processes using cycle and push/pull views

2. Supply Chain Performance: Achieving Strategic Fit and Scope

Explains how to align supply chain capabilities with competitive strategy and extend that fit across partners.

• Assess the fit between customer needs and supply chain responsiveness
• Explain how strategic fit is extended across the supply chain

3. Supply Chain Drivers and Obstacles

Introduces the main logistical and cross-functional drivers of performance and the obstacles to achieving fit.

• Identify the drivers of supply chain performance
• Explain common obstacles to strategic fit

4. Facilities

Covers facility role, location and capacity decisions and their effect on cost and responsiveness.

• Evaluate facility location and capacity options
• Relate facility decisions to responsiveness and cost

5. Inventory

Covers the role of inventory as a driver, including cycle, safety and seasonal stock decisions.

• Distinguish cycle, safety and seasonal inventory
• Explain inventory trade-offs between responsiveness and efficiency

6. Transportation

Covers transport modes, network options and the trade-offs between transportation, inventory and service.

• Compare transport modes and network designs
• Evaluate trade-offs between transportation cost and responsiveness

7. Designing the Supply Chain Network

Covers network design decisions, influencing factors and frameworks for evaluating network options.

• Identify factors that influence network design decisions
• Apply a framework to evaluate alternative network configurations

8. Sourcing

Covers in-house versus outsourced decisions, supplier selection and total cost of ownership.

• Evaluate outsourcing decisions and their risks
• Assess suppliers using total cost of ownership

9. Information

Explains the role of information and technology in coordinating decisions across the supply chain.

• Explain how information supports supply chain decisions
• Identify technologies used to share and analyse supply chain data

10. Pricing

Covers how pricing and revenue management can be used to match demand with available supply.

• Explain the role of pricing in balancing supply and demand
• Describe revenue management approaches such as differential pricing

11. Forecasting

Covers forecasting methods, their components and how to measure forecast accuracy.

• Apply time-series forecasting methods to demand data
• Measure forecast error using standard metrics

12. Aggregate Planning

Covers aggregate planning strategies for capacity, production and inventory over the medium term.

• Compare aggregate planning strategies
• Develop an aggregate plan that balances cost and capacity

13. MRP and DDMRP

Compares traditional MRP with demand driven MRP and their approaches to planning materials.

• Explain MRP logic and its limitations under variability
• Describe how DDMRP uses strategic buffers to decouple supply

14. Planning Supply and Demand in a Supply Chain: Managing Predictable Variability

Covers managing predictable demand variability through supply capacity, inventory and demand-side levers.

• Identify supply-side and demand-side responses to seasonality
• Coordinate pricing and production plans for predictable variability

15. Managing Economies of Scale: Cycle Inventory

Explains cycle inventory, lot sizing and how economies of scale affect total cost.

• Calculate economic order quantity and cycle inventory
• Evaluate quantity discounts and aggregation effects

16. Managing Uncertainty in the Supply Chain: Safety Inventory

Covers setting safety inventory to manage demand and supply uncertainty.

• Calculate safety inventory for a target service level
• Explain how aggregation and lead time affect safety stock

17. Determining the Optimal Level of Product Availability

Covers deciding the optimal service level by balancing the cost of overstocking and understocking.

• Determine optimal cycle service level for seasonal items
• Identify levers that improve product availability

18. Coordination

Covers the bullwhip effect, obstacles to coordination and practices that improve collaboration across partners.

• Explain causes and effects of the bullwhip effect
• Apply coordination practices such as information sharing and CPFR

19. TOC and Throughput Accounting

Introduces the Theory of Constraints and throughput accounting as a basis for operational decisions.

• Apply the five focusing steps to manage a constraint
• Use throughput, inventory and operating expense measures in decisions

20. Leadership

Covers leadership skills needed to guide supply chain teams and lead change.

• Compare leadership styles and their use in supply chain teams
• Apply practices for leading change and engaging stakeholders

21. Lean Six Sigma

Introduces Lean Six Sigma principles and the DMAIC approach for improving supply chain processes.

• Explain Lean principles and the DMAIC cycle
• Select improvement tools for waste and variation problems

22. Sustainability

Covers sustainability in supply chain strategy and operations, including environmental and social responsibility.

• Identify sustainability risks and opportunities in the supply chain
• Incorporate sustainability criteria into supply chain decisions

• Classroom: Interactive sessions at our training and exam centre in Nasr City, Cairo, Egypt.
• Live online: Instructor-led virtual classes for participants anywhere in the region.
• In-house: A private cohort for your team, at your premises and tailored to your context.
• Every live session recorded: Watch any session again, or catch up on one you missed, on our learning platform.
• Official study material: Books, handbooks and course files for the programme, in one place.
• Question banks and module tests: Exam-style practice with instant results.
• Support until exam day: Keep studying on the platform after the live sessions end, right up to the exam.

ISCEA

• Supply chain decision-makers
• Leaders of supply chain transformation
• Senior managers and entrepreneurs
• Business consultants